Terms of Service
Last updated August 2026
1. Who we are
Healed Memories is a digital photo-restoration service. You send us a photograph of a damaged, faded, torn or stained picture, and a restoration specialist restores it and returns a digital file. Using this site means you agree to these terms.
2. What we sell
Custom digital photo restoration, priced per photo by restoration level: Experienced Artist ($38) for light damage, Head Artist ($58) for treasured photos needing careful facial work, and Senior Artist ($148) for severe damage and reconstruction. Optional add-ons include colorization (+$19) and faster delivery (Priority +$10, Rush +$20). Physical prints and print collections are available as add-ons at the prices shown at checkout. Prices are in US dollars and can change at any time before you place an order.
3. Payment and when work begins
Payment is taken in full when you place your order. Your order enters the queue once payment is confirmed, and a restoration specialist reviews the photograph before work begins. If we believe your photo needs a different restoration level than the one you chose, we will email you before doing the work.
4. Delivery estimates
Standard delivery is about 5 business days, Priority about 3 business days, and Rush about 1 business day, measured from when we have a usable photograph and payment. These are estimates, not guarantees. Complex damage, poor-quality source images or slow replies to our questions can extend them. Restored files are delivered by email as a full-resolution download.
5. Review, approval and revisions
Every restoration is reviewed and approved by a real restoration specialist before delivery. After you receive your file you have 30 days to ask for revisions. Head Artist orders include free revisions and Senior Artist orders include unlimited revisions; Experienced Artist orders include reasonable corrections to the work we performed. Revision requests should describe what you want changed — new instructions that amount to a different job may be quoted separately.
6. Refunds
We would rather fix it than refund it, so we will keep revising your restoration until you are happy with it. If after revisions we still cannot produce a result you are satisfied with, tell us within the 30-day window and we will refund what you paid for that restoration.
7. Cancellations
If you need to cancel, email us as soon as possible. Cancellations are handled case by case depending on how far along the work is — if a specialist has not started, we will normally refund in full; once work is underway we will discuss a fair outcome with you.
8. When a photo cannot be restored
Some images are too low-resolution, too damaged or too incomplete to restore meaningfully. If we decide that is the case, we will tell you honestly, explain why, and refund what you paid for that photo. We will not invent faces or details that are not present in the original, and we will not guess at features we cannot see.
9. Physical prints
Prints are made to order from your restored file. Because each item is made for one specific photograph, printed items cannot be changed once production begins. If a print arrives damaged, defective or clearly different from what was ordered, contact us within 30 days of delivery with a photo of the item and we will reprint or refund it. Shipping times are estimates.
10. Your photographs and the finished files
You keep all rights to the photographs you upload, and once your order is paid the restored files are yours to keep and print as you like. By uploading a file you give us a limited permission to store, copy, process and edit it, and to share it with the specialists and print partners working on your order, solely for the purpose of completing and supporting that order. We do not use your photographs publicly or in marketing without asking you first.
11. Your responsibilities
By uploading a photograph you confirm you own it or otherwise have the right to have it reproduced and edited. Do not upload content you do not have rights to, content depicting illegal acts, or content intended to harass, defame or impersonate someone. We may refuse, remove or cancel any order that breaks this rule.
12. Independent specialists
Some restoration work is performed by independent restoration specialists working with us rather than employees. We remain responsible to you for the order you placed, and every result is reviewed before it is delivered.
13. Liability
To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. We only ever work from a copy of your image — never send us an irreplaceable physical original.
14. Contact
Questions about these terms, cancellations or refunds can be sent to hello@healedmemories.com.